The Corporate Affairs Commission (CAC) is set to enhance trust and improve customer service relations through the introduction of a feedback module on its portal aimed at promoting efficient service delivery. This initiative was announced by the Registrar-General of the Commission, Hussaini Magaji, during the Commission’s week-long Customer Service Week celebration in Abuja, themed “Above and Beyond.”
Magaji explained that the automated feedback module, integrated with the CAC’s call center, will allow customers to share their experiences and provide feedback directly to the Commission. This platform is designed to improve transparency and ensure that the CAC can address customer concerns promptly, thereby elevating the quality of services provided.
The initiative underscores the CAC’s commitment to building a customer-centric service model, ensuring that stakeholders’ voices are heard and that their needs are met effectively. This approach is expected to strengthen the Commission’s relationship with its customers, fostering greater trust and satisfaction in its services.
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